Booking information & good to know – Naturhotel Molin in South Tyrol

Arrival times, cancellation policies, dog policy & booking terms at a glance

To help you plan your stay at Naturhotel Molin at 1,018 meters altitude bordering the Rieserferner-Ahrn Nature Park with complete peace of mind, we have compiled all essential booking policies, arrival times, and terms of stay. All room rates include our regional ¾ gourmet board with complimentary non-alcoholic beverages available all day. The Lechner family is always delighted to assist with any individual questions.

 

Key Booking Policies at a Glance

  • Check-in & Check-out: Rooms and suites are available for check-in from 3:00 PM on your arrival day. On departure day, check-out is requested by 11:00 AM. Late check-out including spa access and afternoon buffet is available upon request depending on room availability for a 50% surcharge of the daily room rate.
  • Cancellation policies: Up to 30 days prior to arrival, a 30 € handling fee applies. From 30 to 10 days before arrival, 50% of the total booked stay is charged; within 10 days of arrival, 80% is charged (100% in case of non-arrival or early departure). We recommend our travel cancellation protection plan (3.00 € per person/day).
  • Deposit & confirmation: Reservations are binding upon receipt of a deposit via bank transfer or credit card payment within 14 days of booking.
  • Dog policy: Dogs are welcome upon advance notice in designated room categories for a surcharge of 22 € per day (excluding food). Pets are not permitted in dining rooms, the wellness area, or the sunbathing garden lawn.
  • Tourist tax & payment methods: The local municipal tax is 3.40 € per person (aged 14+) per night, payable on departure. We accept cash, EC debit cards (Maestro), and major credit cards (Visa, Mastercard).

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Deposit

When the reservation has been confirmed we ask that you pay a deposit at least of 
200 € per room within 2 weeks by bank transfer to the following account:
Raiffeisenkasse Tauferer-Ahrntal
IBAN IT03N0828558271000308003831  
SWIFT/BIC Code RZSBIT21040
If you make the transfer at very short notice prior to your stay, we ask you to bring the receipt, because it can last up to a week, until the deposit is booked.

Please note that it is only possible to book a room category, not a specific room or floor.

Treatments in the wellness department

Please let us know when you would like appointments when you book your room, and we will be happy to reserve the desired date and time.
If you cannot make an appointment in our wellness department please let us know at least 1 day in advance. If not we will charge 50% of the treatment price.
Beauty vouchers and included treatments can only be redeemed during the period of10.00 a.m. to 2.00 p.m. Thank you for your comprehension!

Single occupancy surcharge

In case of reservation of a double room for single use, a surcharge of 30% of the regular room rate, depending on category, will apply. This surcharge does not apply to the single room.

Gift vouchers

 Validity of gift vouchers: 1 year from the date of issue. Extension of this validity or redemption in cash is not possible. Vouchers must be redeemed by the person names on the voucher.

Bill

Since December 6, 2011 it is in Italy by law no. 201/2011 no longer permitted to pay amounts exceeding 2,999.99 € in cash. However, the following payment methods are allowed: credit cards, non-transferable cheques, bank transfers. We accepted: Mastercard, Visa.

Dogs

Contribution towards costs: 22,00 € per dog per day (please bring your own dog basket and blanket). Please note that dogs are not permitted in some suites as well as in the dining and wellness areas and on the sunbathing lawn. We reserve the right to charge for a room cleaning at the end of your stay.
To protect the unique flora and fauna, on most trails dogs must be kept on the leash.

Late check out

We calculate a surcharge of 50% to the booked category for a late check out. This includes next to the room and our wellness buffet in the afternoon, and the use of the wellness area. This includes beside the room also our wellness buffet in the afternoon, as well as the use of the wellness area.

Non smokers - smokers?

Please note that smoking is not permitted in any rooms or in the dining areas. Smoking is permitted on your balcony or in the „Schindelhannes“.

Tourist tax

Persons aged 14 years and over will have to pay, per provincial government decree, a tourist tax of 3.40 € per person/night to lastingly promote regional tourist attractions. This fee is not included in the total price of your stay and can only be paid locally.
 

Packages

Package weeks should be booked inadvance.
Only one special offer or discount applies per booking.

Price and payment methods

We reserve the right to correct mistakes in prices and to refer you to the correct price list.

Refund

Services which you do not make use of will not be refunded.

Cancellation feets

Reservation cancellations can only be accepted in writing.

Please inform us in time if you must cancel your vacation.

The following conditions for cancellation apply: For a cancellation within 30 days of the first date of arrival, an additional 30€ fee for the work will be added. For a cancellation between 30 and 10 days before the date of arrival, an additional 50% of the price of the purchase is added. For a cancellation within 10 and 1 day the first date of arrival will be added to 80% of the price of the purchase. In the case of arrival, the anticipatory part will be added to the cost of the camera for the intermittent period.

Tipp: Cancellation insurance: For 3 € per person per day you can get cover for all cancellation costs caused by accidents, illness or other serious personal reasons which apply to the insured. If you would not like to take out this insurance please
let us know when making your reservation.

Transfer

When you arrive at the Bruneck Train Station (70 €) or at the airports in Innsbruck
(240 €) or Bolzano (Bozen - 220 €)we will be happy to meet you and bring you to the hotel. Of course, we will also bring you back for departure!
Prices are calculated per trip in the minibus.

Wellness board

 

 

The wellness board starts on the day of arrival at 2p.m. with our wellness buffet and ends on the day of arrival at 11a.m. after breakfast.

 

When a new price list is published all older price lists lose their validity. Errors excepted, and prices are subject to change.

 

Frequently Asked Questions about Booking & Policies

What cancellation policies apply if a trip has to be cancelled?
Up to 30 days prior to arrival, a 30 € processing fee is charged; from 30 to 10 days before arrival 50%, and within 10 days of arrival 80% of the total booking (100% for no-shows or early departures).

Are dogs permitted at Naturhotel Molin and what is the daily fee?
Yes. Dogs are welcome upon advance notice in designated room categories for 22 € per day (excluding food; no access to dining areas or the spa).

Can the spa area be used on the day of departure (Late Check-out)?
Yes. Upon request and subject to availability, late check-out including afternoon buffet and complete spa access is available for 50% of the daily room rate.